Welcome to the support page for Pico Tanks: Multiplayer Mayhem. Before you contact us about your issue, please first check to see if your issue is listed on this page.

Submit a Support Ticket

    Downloading and Installation

  • Pico Tanks is available on iOS (iPhone and iPad) and Android (phone and tablet). It requires a strong and stable internet connection to play.

    For Android devices: Requires Android 5.0 + OpenGL 3.0 or later. For the app to run smoothly, more than 2.5GB available RAM is required. We are working on optimising the app to run well on more devices.

    For iOS devices: Requires iOS 10.0 or later. Compatible with iPhone 5S or later, iPad Air Wifi or later, and iPod Touch Sixth Generation or later.

  • If you cannot find Pico Tanks: Multiplayer Mayhem on the store, your device may not have the minimum device requirements to run the app OR the app is not available in your country. You can check the minimum device requirements in the tab above.

    Google Play Store: While your device may state it has at least 2GB RAM, it may have less than 2GB that is actually available. We are working on optimising the app to run well on more devices.

    If your device does meet the requirements, but the app is still not appearing, please submit a ticket (here) with a screenshot of the error message and your device model.

  • Pico Tanks requires an internet connection to play, so please check you have a stable WiFi or data connection. Ensure you have updated your app to the newest version.

    If your app is telling you that a new update is available but it is not ready to download in the store, please check back a few hours later as it may take a short while for new updates to roll out to all devices. Make sure to check the Pico Tanks Discord, X, Facebook, and Reddit for maintenance mode and new update announcements, as well as server issue alerts.

  • Please do not trust third party websites that have a version of Pico Tanks that you can download. Downloading Pico Tanks from anywhere other than the official Google Play or App Store pages could result in putting your device, account, and privacy at risk.

    We are unable to provide support to those using prohibited versions of the app, and we cannot guarantee that functionality such as cloud saves and in-app purchases would be safe to use.

    If players are found to be using prohibited versions of the app, including copies, mods or hacks, then this will result in permanent bans. Using software to manipulate the game creates an unfair advantage over other players, and is strictly prohibited.


  • Error message: You can’t play with people who aren’t in your region.

    This can happen if you’ve grouped up, attempted to start matchmaking, but you’re not in the same multiplayer server as someone in your group.

    This has to do with the maximum ping speed our multiplayer servers require to include someone in that server. Players are automatically placed in the multiplayer server that will be the most stable, based on their ping speed.

    It is possible for two people sitting next to each other to get different ping speeds, which results in them being placed in different servers during matchmaking. It is important to have a maximum ping speed in place to ensure lag does not affect gameplay.

    Ping speed is independent of how “good” your internet connection is. It’s instead indicative of how long it takes for your device, connected to your network, to communicate with your closest multiplayer server.

    You can check your connection to our multiplayer servers by going to SETTINGS > REGIONAL INFO > CHECK.

    Ping speed less than 150ms is considered a stable connection (marked green or yellow) and 200ms is the maximum allowed to be on any server (marked in red). Ping speed closer to 200ms may be dropping intermittently below this threshold. In this case, you may be automatically swapping between a few different multiplayer servers in order to connect you to the next available, stable server.

    A multiplayer server with a ping speed greater than 200ms is unavailable for matchmaking and greyed out.

    After restarting the app, you can try one of the following:

    Reset or refresh your internet connection to try and land in a different server. This is helpful if you find that you have high ping and might be on the border between two servers.


    Swap to wifi or mobile data and check how this affects ping speeds.

    Account Information

  • Player names are not unique and you can change your name as many times as you like. To change your name, head to your PLAYER PROFILE by tapping on your name in the top left of the menu. Tap your name again and enter your new name. An error message will appear if you have entered an invalid name. Names must be at least 3 characters long and contain no profanity or special characters.

  • Your progress will be automatically saved as long as you have cloud saves enabled. You need to be signed in to Google Play Games or Game Center to activate cloud saves. You’ll be warned if cloud saves aren’t activated and you can check the status in the settings menu.

    You can resume playing with your save data on multiple devices so long as you’re signed in with the Google Play Games or Game Center account already linked with Pico Tanks. Please ensure you DO NOT have multiple instances of Pico Tanks open at the same time; this can result in save data sync issues and loss of progress.

    Cloud save data cannot be shared between iOS and Android devices.

  • You cannot transfer your account to another player. Never share your login details for Google Play or Game Center with anyone. Panda Arcade will never ask you for your password.

    Privacy and Terms

  • You can find our Privacy Policy here.

  • You can find the Terms of Service for Pico Tanks here.

    Beta Testing

  • Thank you for being a beta tester! For those in soft-launch countries (i.e., Australia, New Zealand, and the Philippines) you should have received your code to redeem on January 8th, 2020. For everyone else, you should have received this on February 18th, 2020.

  • You can sign up by joining the Pico Tanks Discord server and following the instructions there. Discussion and feedback take place within the Pico Tanks Discord server.

    Please note: a post-launch beta usually runs for a week or two prior to the official release of an update. The beta is then deactivated (and inaccessible) once the official release is live.


  • Pico Tanks supports a variety of controllers. Please ensure the controller you choose is compatible with your device and that it maps to a standard console controller.

    Please note: the controller can not be activated in-game. Additionally, there is nothing in-game to activate or manage the controller.

    You must connect and configure the controller before launching the game. Then, when you launch the game, it will automatically be activated as the main peripheral.

    The controller does not work in the menus, only in battles. If you want to switch to touch control during a battle, simply tap the screen and you will see the touch controls appear. To return to using the controller, use any of its inputs.

    Contact Us

  • Please fill out and send through a support ticket here.

  • Please use the in-game report feature by tapping on a player’s name in your friends list or recent players list, then selecting REPORT. Alternatively, you can send a support ticket here.

For Business Enquiries:


For Media Enquiries:


If you did not find a solution to your issue on this page, you can submit a support ticket here.

We will get back to you as soon as we can. Support is open 9:30am-5:30pm AEST Monday to Friday, excluding public holidays.